Return Policy

Last Updated: August 21st, 2024

Thank you for shopping with Emberlyn.us. We take pride in the quality of our products and want you to be fully satisfied with your purchase. Please review our return policy below for details on eligibility, process, and conditions.

1. 30-Day Return Window

We accept returns within 30 days of the delivery date.
To qualify for a return, your item must meet all of the following conditions:

  • The product must be unused, unworn, and in brand new condition.

  • The original packaging must be unopened, intact, and free of damage.

  • All original tags, inserts, and accessories must be included.

Products that appear worn, used, or altered in any way will not be eligible for a refund or exchange.

2. Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns on items that have been worn, tried on outdoors, or otherwise show signs of use.
Additionally, final sale items, gift cards, and promotional giveaways are non-returnable and non-refundable.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at emberlyn.us@gmail.com with your order number, full name, and reason for return.

  2. Approval: If your return meets the eligibility requirements, we’ll provide you with detailed instructions and a return shipping address.

  3. Shipping: You are responsible for return shipping costs unless the item arrived damaged or incorrect.

  4. Inspection & Refund: Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired size or color.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at emberlyn.us@gmail.com with photos of the issue. We will replace the item at no cost to you or issue a full refund after verifying the claim.

6. Late or Missing Refunds

If you haven’t received your refund after the stated timeframe:

  • Check your bank or credit card account again.

  • Contact your credit card company or bank, as processing times may vary.
    If you’ve done all of this and still haven’t received your refund, please email us at emberlyn.us@gmail.com for assistance.

7. Policy Enforcement

We reserve the right to deny any return or refund request that does not meet the conditions outlined above or appears to be abusive or fraudulent.

8. Contact Information

For all return-related inquiries, please reach out to our support team:
📧 emberlyn.us@gmail.com